Check with seller Nhân Viên Chăm Sóc Khách Hàng (Customer Care/Learning Support)
- Location: Hồ Chí Minh, Hồ Chí Minh, VietNam
Mô tả công việc
Follow up and update the students’ learning progress to parents
- Communicate with parents about the tuition fee and students’ study performance
- Receive the feedback or complaints and solve them directly- Maintain the lowest students lost rate per month by solving parents’ feedback, renewing contracts, getting referrals- Identify opportunities to develop, improve and add value to Focus Learning
- Communicate with Academic team about student situations, class situations,
- Inform parents if there are any announcements, new changes to classes, teacher’s cover…- Other duties assigned by the CEO
Yêu cầu ứng viên - At least 1 year experience in service industry, customer-related fields- Bachelor degree- Be proactive interpersonal and detail-oriented
- Fluent in both English and Vietnamese- Computer literacy – MS office applications (Word Excel Outlook)
Quyền lợi - Gross Salary 8,000,000 - 12,000,000 VND/month- Allowance; motorbike parking fee- Probation time: 02 months with 85% of Gross salary
- Medical and social insurance abided by Vietnam’s Law; other benefits followed company’s policy (company trips; team building; annual bonus in holidays)- Working with young, enthusiastic and proactive associates in an inspiring environment
WORKING TIME- Monday – Friday: 8h00 – 17h30 & 13h30 – 22h00- Saturdays: 8h00 – 12h00 Cách thức ứng tuyển Hạn nộp hồ sơ: 30/04/2024
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